📦 Returns & Exchanges – NuxieMade
At NuxieMade, each item is handmade with care and attention to detail. I want you to feel confident and happy with your order. Here's what to expect regarding returns and exchanges:
🔁 Exchanges (Hats Only)
I gladly accept exchanges on crochet hats only.
To request an exchange:
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Contact me within 14 days of delivery
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Ship the item back within 21 days
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Item must be in original, unused condition
Please Note:
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Buyer is responsible for return shipping costs
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If the hat is not returned in its original condition, the buyer is responsible for any loss in value
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Custom or personalized hat orders may not be eligible for exchange
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All other item types (e.g., punch needle, wall art, coasters, etc.) are final sale and not eligible for exchange
🚫 Returns
At this time, I do not accept returns due to the handmade, made-to-order nature of my work.
However, if there’s a problem with your order—such as damage during shipping or a mistake on my part—please contact me right away so I can make it right.